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Agnes Szabo's avatar

What stands out to me most is the principle behind this: state first, intervention second.

We often assume that once people understand what would help them, they should be able to access that knowledge whenever they need it. But understanding something in a calm state and being able to use it while overwhelmed are two very different things.

That gap between knowing and being able to act is where so much real human difficulty lives. Designing around the person’s actual state rather than around an ideal version of how they “should” respond feels like the strongest part of what you are building.

Esther Bright (she/her)'s avatar

YES!! I'M SO HAPPY FOR YOU!! 😭😭😭

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